Refund Policy

If you are not satisfied with EFUPAL.AI, contact us within 14 days of your first payment and we will refund that payment in full, no questions asked. Subsequent monthly payments are evaluated case by case.

Refunds are issued when: the service materially fails to work as described; you were charged after cancelling and did not use the service in that period; or you were charged in error (including duplicate charges). Refunds go back to the original payment method and typically appear within 5–10 business days.

We do not refund for periods of the service already used outside the 14-day first-payment window, for custom-priced Enterprise engagements (governed by their individual agreement), or for accounts terminated for violating our Terms of Service.

Cancelling your subscription stops future charges immediately and keeps the service active until the end of the period you already paid for. Cancelling alone does not trigger a refund unless the conditions above are met.

Email billing@efupal.ai with the email address on your account and, if possible, your receipt number. We aim to respond within 2 business days and process approved refunds within 5.